Privacy & Cookie Policy

Last updated: Nov 1, 2026

This Privacy & Cookie Policy explains how Dentmate Technology Co., Ltd. (“Dentmate”, “we”, “us”) collects and uses personal data when you visit dmtcuring.com, contact us, or use your Dentmate account. We process personal data in line with the Taiwan Personal Data Protection Act and, for visitors in the European Economic Area and the United Kingdom, the General Data Protection Regulation (GDPR).

1. Who we are

The data controller for this website is:

Dentmate Technology Co., Ltd. (丹美科技有限公司)
8F, No. 8-11, Sec. 1, Zhongxing Road, Wugu District, New Taipei City 24872, Taiwan
Email: info@dentmate.com.tw · Phone: +886 2 8976 9226

2. What we collect and why

2.1 Contact form

When you send an enquiry through our contact form, we collect your full name, email address, company, industry, region, whether you already own a Dentmate product, how you heard about us, and the details of your enquiry. Our form system also records the date and time, the page you sent it from, your IP address and your browser type.

Purpose: to answer your enquiry, prepare quotes and follow up on your request. Legal basis (GDPR): steps taken at your request before entering into a contract (Art. 6(1)(b)) and our legitimate interest in responding to business enquiries (Art. 6(1)(f)).

2.2 Dentmate account

When you create an account, we collect your first and last name, email address, company or practice name, country, profession and a password. Passwords are stored in encrypted (hashed) form and are never visible to us. You can view and update your details on your account page.

Purpose: to give you access to the member area, including downloads, product registration and service requests. Legal basis: performance of a contract (Art. 6(1)(b)).

2.3 Distributor application

If you apply to become a distributor, we collect your name, email address, company name, country, phone number, company website and the information you give us about the regions and customers you serve.

Purpose: to assess your application and contact you about a possible partnership. Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b)).

2.4 Product registration

When you register a product, we collect the product model, serial number, purchase date and where you bought it, linked to your account.

Purpose: to provide warranty service and support, and to contact you with important safety or product information. Legal basis: performance of a contract for warranty service and support (Art. 6(1)(b)), and our legitimate interest in informing you about important safety or product matters (Art. 6(1)(f)).

2.5 Service and repair requests

When you submit a service, repair or quote request from your account, we collect the request type, the product and serial number, and the description you provide.

Purpose: to handle your request. Legal basis: performance of a contract (Art. 6(1)(b)).

2.6 Website analytics (only with your consent)

If you click “Accept all” on our cookie banner, we use Google Analytics to understand how visitors use our website – for example which pages are viewed, the type of device and browser, and the approximate region a visit comes from. Google Analytics uses cookies with a random identifier; it does not tell us who you are. If you reject analytics cookies, Google Analytics does not set these cookies (we use Google Consent Mode to pass on your choice).

Legal basis: your consent (Art. 6(1)(a)), which you can withdraw at any time.

2.7 Server and security logs

Like most websites, our hosting provider automatically records technical data such as IP address, date and time, and the page requested, to keep the website secure and running. Legal basis: our legitimate interest in operating a secure website (Art. 6(1)(f)).

We do not use your personal data for automated decision-making or profiling, and we do not sell your personal data.

3. Cookies

Cookies are small text files stored in your browser. We only use the cookies listed below. We do not use advertising cookies.

Changing your choice: you can change or withdraw your consent at any time by clicking “Your Privacy Choices” in the footer of any page. You can also delete cookies in your browser settings.

4. Who we share your data with

We share personal data only where needed for the purposes above:

• Service providers who process data on our behalf: our website hosting provider, Hosting.com (servers located in the United States); Google (Google Workspace for email delivery, Google Analytics); Elementor (website platform and cookie-consent records).
• Authorised Dentmate distributors in your region, only where needed to complete a purchase you have requested, provide local installation or service, or meet our contractual or legal obligations. Distributors may use this data only for these purposes.
• Authorities, where we are required to by law.

5. International transfers

Dentmate is based in Taiwan, and some of our service providers process data in other countries, including the United States. Where personal data of visitors in the EEA or UK is transferred outside those regions, we protect it with the Standard Contractual Clauses approved by the European Commission and, for the UK, the International Data Transfer Addendum, or another safeguard permitted by law. You can ask us for a copy of the relevant safeguards using the contact details below. 

6. How long we keep your data

• Enquiries and contact form submissions: 1 year after our last contact.
• Account data: for as long as your account is active, and deleted within 60 days after you ask us to close it.
• Product registrations and service records: 5 years.
• Distributor applications that do not lead to a partnership: 6 months.
• Google Analytics data: 2  months.
• Cookie consent records: 30 days.

7. Your rights

Depending on where you live, you have the right to:

• access the personal data we hold about you and receive a copy;
• have inaccurate data corrected or completed;
• have your data deleted, or ask us to stop collecting, processing or using it;
• restrict or object to certain processing, including processing based on our legitimate interests;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting processing that took place before.

To exercise these rights, email info@dentmate.com.tw. We will reply within 30 days. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

8. Security

We protect personal data with appropriate technical and organisational measures, including encrypted (HTTPS) connections, hashed passwords and access limited to staff who need it. Service providers that process data for us are bound by contract to protect it. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Links to other websites

Our website contains links to other websites, such as our LinkedIn, Facebook, YouTube and Instagram pages and published research articles. These sites have their own privacy policies, and we are not responsible for how they handle your data. Please read their policies before you share information with them.

10. Children

This website is intended for dental and industry professionals. It is not directed at children under 16, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

12. Contact

If you have any questions about this policy or how we handle your personal data, contact us at info@dentmate.com.tw or write to Dentmate Technology Co., Ltd., 8F, No. 8-11, Sec. 1, Zhongxing Road, Wugu District, New Taipei City 24872, Taiwan.